Professional and Knowledgeable
We recently moved into our cabin in Fairplay, CO and we had an inefficient wood fireplace.After much research we purchased the Ambiance Elegance 36 EPA Wood Fireplace from Inglenook Energy Center in Conifer, CO. Initially we were going to purchase an insert to install into the existing fireplace.Lucas was very knowledgeable and patient with us, as we had many questions.After having Josh and Byron (Midtown Chimney Sweeps technicians) and Frank (Inglenook Energy Center Owner) inspected the existing fireplace and based on the condition of it, they both recommended replacing the entire unit.Each made their own suggested makes and models and after further research we are very pleased with the Elegance 36 from Inglenook Energy Center and had Midtown Chimney Sweeps install the unit. Midtown's Technicians (Byron and Josh) were very patient with all the questions we asked.They installed the fireplace 3 days ago and were on time and very attentive to taking care of our personal property.The fireplace is fairly new on the market and when there were questions they reached out to the vendor to insure all safety and warrantee issues were addressed.At the end of the day Lucus and Byron took time to explain the operations and maintenance and care of the fireplace (as we have never had an enclosed firebox).We received a follow up call the next day from Byron, to see if we had any issues or additional questions.We would highly recommend both Inglenook Energy Center (Lucas, Dorothy and Frank) and Midtown Chimney Sweeps (Byron and Josh) for any fireplace purchase and install!!!
Everyone Is Helpful
We have purchased several stoves over the years from inglenook always been treated like family here Dorothy - Kelly- frank and all the rest of employees are great very helpful and always go above and beyond again thank you for all guys
They pay attention to detail
Very nice and attentive staff.
10/10 customer service
Inspect your purchase before leaving, great customer service!
Friendly & Flexible place - customer first can do attitude.Great to see fireplaces setup first hand.
The staff was very helpful and their store is organized nicely.They also had free food!
If you\'re wanting to HEAT with wood, this store and its owners & employees is wonderful.
Friendly people. Remembered us from 4 years ago. They make sure to show you what you are looking for. Not pushy
"Good old fashion" service and great prices.Not many places like this left!
Very helpful to me
I bought a Quadrafire gas stove. It works great. The staff was very helpful to me.